Motivational Marketing provides customized TeleServices "Skills-Based" Training Programs that reveal the valued techniques used by successful telephone sales and support professionals nationwide. We concentrate on teaching the tactical skills and effective processes used during the inbound/outbound call process. The intensive programs cover situations typically encountered by a TeleServices Agent when dealing with customers and prospects on the phone.

• Team Building
• TeleSales and Customer Support skills modules
• Role play sessions
• On-line application of skills (live monitoring/feedback sessions)
• Getting Past the Gatekeeper
• Building Rapport
• Verbal Communication (listening & voice)
• Gaining Control of the Conversation by Probing/Questioning/Qualifying
• Recognizing a Sales Opportunity/Identifying Buying Signals
• Handling Objections/Resistance
• Closing and Gaining a Commitment
• Handling Complaints
• Time Management (prioritizing each call)
• Phone Etiquette and Professionalism
• Up Selling and Cross Selling
• Call Mapping and Resolution Process
• Obtaining Referrals

As part of the training curriculum, Motivational Marketing works with each TeleServices Team to design a "tool kit" to include features/benefits, objections/reactions, a question plan, a competitive matrix, and a series of call guides. The tool kit is designed to help the TeleServices Agent follow the correct protocol in order to achieve the desired commitment.

If your would like a complimentary program consultation or quotation for a list please click the following link and submit your request:

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