Featured Services
Featured Campaign of the month

TeleServices Training ProgramsMotivational Marketing provides customized TeleServices "Skills-Based" Training Programs that reveal the valued techniques used by successful telephone sales and support professionals nationwide. We concentrate on teaching the tactical skills and effective processes used during the inbound/outbound call process. The intensive programs cover situations typically encountered by a TeleServices Agent when dealing with customers and prospects on the phone.

  • Team Building
  • TeleSales and Customer Support skills modules
  • Role play sessions
  • On-line application of skills (live monitoring/feedback sessions)
  • Getting Past the Gatekeeper
  • Building Rapport
  • Verbal Communication (listening & voice)
  • Gaining Control of the Conversation by Probing/Questioning/Qualifying
  • Recognizing a Sales Opportunity/Identifying Buying Signals
  • Handling Objections/Resistance
  • Closing and Gaining a Commitment
  • Handling Complaints
  • Time Management (prioritizing each call)
  • Phone Etiquette and Professionalism
  • Up Selling and Cross Selling
  • Call Mapping and Resolution Process
  • Obtaining Referrals

As part of the training curriculum, Motivational Marketing works with each TeleServices Team to design a "tool kit" to include features/benefits, objections/reactions, a question plan, a competitive matrix, and a series of call guides. The tool kit is designed to help the TeleServices Agent follow the correct protocol in order to achieve the desired commitment.

If your would like a complimentary program consultation or quotation for a list please click the following link and submit your request:

Click Here

Vertical Markets
Information Technology
Medical Marketing
Office Equipment & Supplies
Document Destruction
Higher Education

General Links
site created by X-Web Marketing