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Quality Control

committed to excellence... start to finish

Our standard operating procedure calls for every department and each staff member to adhere to a strict set of quality control criteria on each client project. Precision is required; no detail is considered too small.
Here's how we do it:

  • Each program is assigned an Account Manager and Lead Supervisor to handle planning and detail coordination, control mechanisms and daily reporting, monitoring and management of the program.
  • All Scripts/Call Guides are developed and tested by experienced professionals and incorporate all of the appropriate verbiage, features/benefits, qualification questions and rebuttals necessary to achieve our client's objectives.
  • Briefing/training sessions are Video/Audio recorded to assure accurate information and that project goals and objectives are established and understood correctly.
  • 30-50% live, on-line call monitoring is a benchmark so that our clients are represented in the most professional manner possible. It's also a great tool in coaching and training our representatives.
  • 100% next day editing of all leads/contact information to guarantee accuracy of the data captured from each contact.
  • On-site and remote client monitoring to achieve 100% customer satisfaction
  • Digital Recording Capabilities
Vertical Markets
Information Technology
Medical Marketing
Office Equipment & Supplies
Document Destruction
Higher Education

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