Our outbound programs include:

• Lead Generation & Lead Nurturing
• Appointment Setting
• Telesales
• Seminar & Event Attendance Recruitment
• Pre/Post Trade Show Calling
• Tele-Research
• Market Research Surveys
• Product/Service Launch
• Database Updates

Our inbound programs include:

• Sales/Up-Sell/Cross-Sell
• Order taking
• Customer Service

All phone agent stations are web-enabled and have live call transfer capabilities if required.

Motivational Marketing's inbound/outbound call center operation is built on five key components:

• Highly trained, motivated management and support staff
• A staff of articulate, experienced, motivated and well trained phone agents
• Advanced program planning and implementation process
• Fully equipped and automated facility
• Cutting-edge monitoring and measurement technology

We will put all the pieces together to customize your program including:

• Script development
• List research & acquisition
• Database Management
• Electronic fulfillment

Motivational Marketing monitors each program on an hourly basis to identify marketplace trends and continually refine our approach, thereby insuring quality and consistent results.

Back to Services

Motivational Marketing works with companies of all sizes to set up or restructure their TeleServices Operations. Our goal is to design realistic, cost effective and measurable programs for our clients.

Our range of applications in this key service area includes, but is not limited to, the following:

• On-Site Needs Analysis
• Strategic and Tactical Planning
• Personnel Evaluation · Recruiting
• Compensation/Incentive Plans
• Scripting
• Call Process Development
• Reporting Mechanisms/Procedures
• Management and Supervision
• Database/Market Segmentation
• Technology/Facility Assessment, and much more!

Whether our expertise is needed in one specific area or for an entire program - start to finish - we have the exact experience necessary to develop a successful in-house operation.

For a comprehensive analysis of your current TeleServices requirements, or just to learn more about our services, email us.

Back to Services

Motivational Marketing provides customized TeleServices "Skills-Based" Training Programs that reveal the valued techniques used by successful telephone sales and support professionals nationwide. We concentrate on teaching the tactical skills and effective processes used during the inbound/outbound call process. The intensive programs cover situations typically encountered by a TeleServices Agent when dealing with customers and prospects on the phone.

• Team Building
• TeleSales and Customer Support skills modules
• Role play sessions
• On-line application of skills (live monitoring/feedback sessions)
• Getting Past the Gatekeeper
• Building Rapport
• Verbal Communication (listening & voice)
• Gaining Control of the Conversation by Probing/Questioning/Qualifying
• Recognizing a Sales Opportunity/Identifying Buying Signals
• Handling Objections/Resistance
• Closing and Gaining a Commitment
• Handling Complaints
• Time Management (prioritizing each call)
• Phone Etiquette and Professionalism
• Up Selling and Cross Selling
• Call Mapping and Resolution Process
• Obtaining Referrals

As part of the training curriculum, Motivational Marketing works with each TeleServices Team to design a "tool kit" to include features/benefits, objections/reactions, a question plan, a competitive matrix, and a series of call guides. The tool kit is designed to help the TeleServices Agent follow the correct protocol in order to achieve the desired commitment.

For a comprehensive analysis of your current TeleServices requirements, or just to learn more about our services, email us.

Back to Services